Controlled pilot onboarding
Available only under an agreed pilot scope covering administrators, devices, agents, connectors, modules and acceptance steps.
Support
Support commitments follow the approved product agreement.
ModuAxis does not publish a universal response time, restore priority, uptime SLA or service-credit promise for Workforce while production finalisation and the operating model remain in progress.
Product assistance
Guidance may cover setup, reports, exports and approved workflows included in the applicable product scope.
Issue reporting
Pilot and production issue-reporting channels must be recorded in the applicable proposal or service schedule.
Knowledge resources
Product guides and deployment instructions remain release-controlled and must match the accepted software version.
Billing support
Workforce self-service billing is not implemented. Commercial questions are handled through an approved proposal or order.
Escalation and SLA
Severity definitions, business hours, response targets, restore commitments and service credits are not included unless explicitly approved in writing.
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